The cost of sending an SMS can be as low as GHS 0.03 per SMS message depending on type of account you wish to setup – that is, whether a corporate account or standard account. Refer to our SMS Costs and Pricing page on our website for an up-to-date costs and prices. To receive a quotation, please write to our sales team at sales@mutanitechnologies.com or initiate a web chat with our sales support team. 

SMS Broadcast works on both prepaid and post-paid basis. As a pre-paid customer, you can automatically top-up your account directly in the SMS Broadcast platform via Mobile Money (MoMo).

If you are a post-paid customer, you will be invoiced at the end of each month for the SMS credit that you have used between the start of the month and the end of the month.

 To top-up your SMS credit balance via Mobile Money, following the steps below:

• Click on the ‘Top Up’ button at the top left of the any page in SMS Broadcast platform. You will be redirected to the Mobile Money (MoMo) page
• Enter your number to receive an OTP
• Verify OTP
• Choose your network
• Enter amount you wish to purchase
• Click on pay
• Approve the payment. 
• Refresh your page. You will see that your SMS credit balance – at the top left of the page - is automatically update to reflect how much SMS credit you have purchased.

If you need additional support during or after the top-up processes, please use our help centre on our website or initiate a web chat with our account management support team.

No, there are none. 

There is no sign-on fee and no fixed monthly payments. You simply pay for what you use via our pre-paid and post-paid purchase models. If you are a ‘Standard SMS Broadcast Account’ holder, you are more likely to purchase credit using a prepaid payment model. If you are an ‘Corporate SMS Broadcast Account’ holder, we will work with you to choose the most suitable payment model – prepaid or post-paid model.

The costs of all replies to your SMS messages from a recipient are borne by the receipt. You do not pay for the replies to your Bulk SMS messages. The recipient who sends the reply will be charged a standard SMS message cost on a local network.

No, they do not. 

The SMS credit you purchase never expire. This means that your credits will be available in your SMS Broadcast account for as long as you need them.

Yes, you do.

We provide invoices for all your SMS credit purchases. The system reports presents an invoice generation function which allows users to generate and download invoices. 

You, the account holder.

As the SMS Broadcast account holder, you pay for every message you send to your contacts, whether the message was delivered successfully or it failed. You are charged when your messages fail because we are charged by the Telcos for every message submitted, whether successfully or failed.

It is essential that you double check to make sure that the numbers you load onto your contact list are accurate. 

Not yet. 

We are currently developing our Mobile App and will notify all our customers when we go live with the App.

How you send SMS messages depends on which SMS service and or solutions are you are signed on to. If you are using one of our specially designed solutions such as the Brand Awareness Manager, Order Manager or Passenger Alert Service, you can only send SMS messages whiles you are login to SMS Broadcast. If you do not already have an account, begin by registering your details to create an SMS Broadcast account or contact our sales team at sales@mutanitechnologies.com to sign-up for the Passenger Alert Service or the Order Manager.

However, if you are signed onto our SMS API integration services, there is no need to be login to SMS Broadcast platform. Messages are automatically issued to your customers whenever an action is triggered by your customers, such as, when they deposit funds in their bank account or when they attempt to login to their accounts and are automatically issued an OTP security code via SMS. To sign-up for one of our SMS API Integration services, please contact our sales team at sales@mutanitechnologies.com. 

These are modules created to meet specific sector requirements. For example, if you operate in the coaches & buses sector and you want to improve the travel experience for travellers, you might want to sign up to our ‘Passenger Alert Service’ module, or if you are restaurant or take-away food services provider, you might want to sign up to our Order Manager solution. Please contact our sales team at sales@mutanitechnologies.com. 

BAM is the module most of our Standard SMS Broadcast account holders use. It is non-sector-focused module. This means you can send bulk SMS messages without targeting any specific sector.

Yes, you will.

Every SMS Broadcast account holder is assigned a dedicated Account and Customer Success Manager. To find your SMS Broadcast Account & Success Manager is, login to your SMS Broadcast account and navigate to ‘My profile’. Click on ‘My Account Manager Details’ to reveal the name and contact details of your Account & Customer Success Manager.

Once you’ve registered and created your account, you will be automatically logged on to the platform. This means you can start sending SMS messages immediately by purchasing SMS credits. Your first 5 SMS messages are free courtesy of the SMS Broadcast team.

A – This may be due to you entering an incorrect email address during registration or perhaps, there is a network delay. Please check the details you registered with and your broadband connection. 

If you still haven’t received your confirmation email, please contact our SMS Broadcast Support team at support@mutanitechnologies.com. Please include the details you registered with, including your name, username, email address and mobile number.

 Easy. 

If you have lost your password, simply click on “forgot password” on the login page and enter your email address. You will receive a password reset email from ‘Mutani SMS Broadcast’ with the subject-line ‘Reset Password’. In the email, there will be a ‘Reset Password’ button – click on this to reset your password.

If you cannot remember your username, simply click on “recover username” on the login page and enter your email address. You will receive a username reminder email from ‘Mutani SMS Broadcast’ with the subject-line ‘Your username’. In the email will be your recovered username.

To change your password login to your SMS Broadcast account. Click on ‘My Account’ to go into your SMS Broadcast user profile page. Click on ‘Password’ to update your password.

No, you cannot.

You can however update other personal details by clicking logging into your SMS Broadcast account and clicking on ‘My Account’ to go into your SMS Broadcast user profile page. Type over any of the details to update it. 

Yes, it can.

Choose at which SMS credit threshold/level you want a notification to be sent. You can choose to receive the notification via email, SMS or both.

Yes, it can.

Choose at which SMS credit threshold/level you want a notification to be sent. You can choose to receive the notification via email, SMS or both.

We need your mobile number in order to send you an activation code. You will need this activation code in order to receive your 5 free SMS credits. You may use the 5 free SMS credits however you like, however, we recommend that you these free credits for testing our platform. In addition, we also need your mobile phone number because we may need to contact you for Support reasons, for example, if you are running low on SMS credits and we need to send you a reminder to top-up credit.

Typically, your will messages are delivered to the intended mobile number within 5 seconds. There may be instances where the delivery time could take longer – up to x minutes – depending on the network routing of SMS messages, the number of SMS messages sent in a batch, or other factors that may be beyond the control of the SMS Broadcast platform. For information on delivery speed for large volumes, please get in touch with our SMS Support team.

• The mobile phone is switched off

• The recipients SMS message Inbox is full

• Poor network coverage

• Mobile phone is roaming

• Invalid mobile phone number

The SMS Broadcast platform allows you to send a SMS message to a database of up to 500,000 contacts in one submission when using the SMS Broadcast API or Web to SMS platform. 

A – No, there is not.

There are no limits to how many messages you can send a day.

For prepaid customers, you will need to have purchased enough SMS credit to match the number of SMS messages you want to send 

For post-paid customers, you have unlimited number of SMS credits in your account. This means you are at liberty to send as many messages as you wish. You will then be billed at the end of the month for what you have used. 

To discuss usage and payment options, please speak to your dedicated SMS Broadcast Account & Customer Success Manager or write to SMS Accounts Management team.

No there is not. 

You can send as many SMS messages as your available credit balance will allow.

Yes, you can.

It is possible to have a personalised Sender ID.

Yes, you can. 

By adding the recipient’s first name, surname or mobile number, and other additional personalised content, you can personalise every SMS message you send to recipients.

Yes, you can. 

Contact our SMS Support team if you need help completing this process.

Yes, you can. 

To schedule your SMS messages to be sent at a later date and time for up to one year.

Yes, you can.

To cancel your scheduled SMS messages by logging in to the SMS Broadcast web portal. Click on “Scheduled messages” to see all your upcoming SMS scheduled messages. Click on the message you want to delete an click on “Delete”.

Yes, they can. 

Each sent message is allocated a unique identifying number. Should your customers wish to respond to the SMS you sent, this unique number will ensure that the customer's response is routed directly to your SMS Broadcast Inbox.

A – No, you will not. 

Anyone that replies to your SMS messages will pay for the cost of the reply SMS.

A – Yes, you can. 

You can achieve this you can send a daily mail of all responses back to the registered email on the account.

A – Yes, you can. 

Contact our SMS Support team for help if want to do this.

Yes, you do. 

To see all delivery reports and the status of all SMS deliveries made within the last 24hrs, go to ‘Reports’ on the left menu pane and click on ‘Todays stats’.  

To see all deliveries made over a period, go to ‘Reports’ on the left menu pane and click on ‘Periodic’. Chose the delivery report period by select the ‘From’ date and the ‘To’ date from the date fields provided.

Yes, you can. 

Whether you are looking to download and or/print a report for deliveries within the last 24hrs or within a period, there are 4 file formats to choose  

To see all deliveries made over a period, go to ‘Reports’ on the left menu pane and click on ‘Periodic’. Chose the delivery report period by select the ‘From’ date and the ‘To’ date from the date fields provided.

A – Yes, this can sometimes happen. 

There are a number of reasons why this can sometimes happen, including the following:

• Status reports can sometimes be delayed
• The particular network does not support status reports
• The mobile phone is switched off
• The recipients SMS message Inbox is full
• Poor network coverage
• Mobile phone is roaming
• Invalid mobile phone number

SMS Broadcast is not allowed to disclose the contacts or client list saved to the SMS Broadcast platform. Therefore, SMS Broadcast commits to not intercept, monitor, copy or disclose any User messages or personal information.

Messages transmitted via the SMS Broadcast platform are transmitted via SMSC network element that stores, forwards, converts and delivers short messages securely.